Terms of Use

1. Who is bound

These Terms of Use are a contract between you and Petri Wai, only in the capacity of information-technology service provider. Petri Wai (“Platform Operator”) provides the website, software, video-room links, and payment tools of Innerbloom Mind and Wellness at innerbloommindandwellness.com. The Platform Operator is an information-technology service provider only. The Platform Operator is not Rejean M. Lopez, is not any other mental-health professional, and does not practice psychology, counseling, medicine, or any other health profession.

“You” means anyone who visits the site, uses the match tool, requests a time, opens a video room, or pays through a payment tool on the site. If you use the site for a child or another person, you represent that you have legal authority to do so, and “you” includes that person where the context requires.

The English text is the contract. A Filipino summary is provided so clients can understand it. If the two differ, the English text controls.

A lawyer licensed in Illinois and in the Philippines should review these terms before the Platform Operator or any provider relies on them. Publishing them does not create a lawyer-client relationship with anyone who drafted them.

2. Technology only — no care from the Platform Operator

Petri Wai operates software. Petri Wai does not assess, diagnose, treat, or advise you. Petri Wai does not decide whether you need care, what kind, or whether a provider should accept you.

Using the site, the match tool, a booking form, a video link, or a payment tool does not create a psychologist-client, counselor-client, physician-patient, or fiduciary relationship between you and Petri Wai. No such relationship with a provider exists until that provider personally accepts you, under that provider’s own informed-consent process.

Rejean M. Lopez, RPsy, RPm, LPT, CHRA, and any other professional listed now or later, provides her or his own services. Each is an independent professional. None of them is an employee, partner, joint venturer, or clinical agent of Petri Wai. Petri Wai does not supervise their judgment and is not responsible for their acts or omissions.

Nothing on the site is a direction from Petri Wai to a provider about how to care for you. Hours shown on the site are display settings. They are not a clinical schedule controlled by Petri Wai.

3. Not an emergency service

Innerbloom Mind and Wellness is not an emergency service, a crisis line, a suicide-prevention service, or a substitute for in-person care. Do not use it if you or someone else may be in immediate danger.

If you may act on thoughts of suicide or harm, or if there is a medical emergency, contact local emergency services or a crisis line now. In the Philippines, the National Center for Mental Health crisis line is 1553, and local emergency services can be reached at 911. If you are outside the Philippines, use the emergency number where you are.

The “need immediate support” control only displays publicly available helpline information. It does not call Petri Wai, it does not call a provider, and it does not mean anyone is watching the site for distress. Petri Wai has no duty to monitor users, sessions, messages, or video, and no duty to contact you, a provider, a family member, or emergency services.

The safe-exit button leaves the site and clears information stored in that browser tab. It is a privacy shortcut. It is not a clinical intervention.

4. Who may use the site

You must be at least 18 years old to accept these terms and to request an appointment for yourself. The site is not directed at children.

A parent or legal guardian may request an appointment for a minor. Whether a provider may work with a minor, and what consent or assent is required, is decided solely by that provider under the law and ethics rules that apply to that provider. Petri Wai does not make that decision.

You are responsible for whether receiving services where you are physically located is lawful. A provider is responsible for whether that provider’s license allows the service. Petri Wai does not determine either question.

5. The match tool is not an assessment

The match questions and any score are a convenience. They are not a psychological assessment, diagnosis, triage decision, or recommendation of a treatment. Answers stay in your browser tab and are not a clinical record of Petri Wai.

A score does not mean a provider is available, suitable, or obligated to see you.

6. Booking is a request, not a confirmed session

Choosing a time and submitting the form creates a request only. It does not reserve the provider, start care, or create a duty to treat. The provider accepts or declines in that provider’s own discretion.

The form opens an email from your own email program to the provider you are requesting. Petri Wai does not operate that inbox and does not keep a copy of the email on this website. The inbox currently published for Rejean M. Lopez is her clinical contact, not an inbox of Petri Wai.

By submitting, you agree that the information in the request, including anything you type about why you want to talk, may be read by that provider and by whoever operates that provider’s email account.

You must not include information you are not willing for that provider to have. Do not use the note field to report an emergency.

7. Video rooms

A video link is a technical room only. Opening it does not mean a provider is present, that a session has started, or that anyone is monitoring it.

Video is provided through a third-party service (currently Jitsi on meet.jit.si, or a replacement named on the site). That service has its own terms and privacy practices. Petri Wai does not control its servers, does not record the room, and does not promise that the video is end-to-end encrypted or appropriate for a particular medical-records law.

You will not record, screenshot for redistribution, or let someone else watch a session unless every person in the session, including the provider, has agreed. Recording a private conversation can be a crime, including under the Philippine Anti-Wiretapping Act (Republic Act No. 4200) and, where it applies, the Illinois eavesdropping statute (720 ILCS 5/14-2).

8. Payments

Fees shown for counseling sessions are professional fees of the provider, unless a provider’s own listing says otherwise. Petri Wai does not set clinical fees and does not sell counseling.

If a card or wallet payment runs through tools on the site, the charge is processed by a payment company (such as Stripe or PayMongo). Petri Wai does not store your full card number. Petri Wai may see limited status information, such as whether a checkout was started or marked paid.

If a professional fee is collected in a payment account that Petri Wai can access, Petri Wai holds that amount only as a limited collection agent for the provider. The money is the provider’s. It is not income of Petri Wai for referring you, and it is not a share of a clinical fee. Petri Wai’s own pay, if any, is a separate technology charge described in the Provider Technology Services Agreement, not a percentage of your care.

Cancellation, rescheduling, and refunds of a professional fee are decided by the provider, not by Petri Wai. Petri Wai does not decide clinical fee disputes. A refund of a separately identified technology charge is owed only if the software itself was unavailable and the session could not be held for that reason.

9. Acceptable use

You will not use the site to break the law, to harass a provider or another person, to impersonate anyone, to practice a health profession without a license, to upload malware, to scrape or overload the site, or to misrepresent an emergency as a routine request.

You will give true contact information. A provider may refuse service if they cannot verify who you are.

Petri Wai may disable a room, form, or listing that appears to violate these terms or the law, without that action being clinical supervision or a decision about your care.

10. Intellectual property

The site design, software, and the name Innerbloom Mind and Wellness, as between you and Petri Wai, belong to Petri Wai or its licensors. You receive a limited, revocable right to use the public site for its intended purpose. You may not copy the software or present the site as your own service.

A provider keeps ownership of that provider’s name, likeness, credentials, and biography. Petri Wai does not own a provider’s professional identity. You may not use a provider’s name or image except to identify the provider while you are actually dealing with them through the site.

If you send a suggestion about the software, Petri Wai may use it without payment or a duty to keep it confidential.

11. Privacy

The Privacy Notice describes what Petri Wai does and does not do with personal information. It is part of these terms. Clinical records, if any, are the provider’s. Requests about those records go to the provider.

12. Third-party services

The site relies on other companies, which may include a video host, a payment processor, an email provider, a website host, and a font host. Petri Wai is not responsible for their outages, their security incidents, or their terms. Your use of those services is also between you and them.

13. Disclaimers

The site and tools are provided “as is” and “as available.” To the fullest extent the law allows, Petri Wai disclaims warranties of merchantability, fitness for a particular purpose, quiet enjoyment, title, non-infringement, and any warranty that the site will be uninterrupted, error-free, or secure.

Petri Wai does not warrant a provider’s license, insurance, identity, availability, or competence, and does not warrant any outcome of counseling. Listing a credential is not a guarantee by Petri Wai. You can check a Philippine professional license yourself through the Professional Regulation Commission.

Some jurisdictions do not allow certain disclaimers. In those places, the disclaimers apply only as far as they are allowed. Rights you cannot waive under the Philippine Data Privacy Act of 2012, the Philippine Consumer Act, or another statute that applies to you, stay in place.

14. Limitation of liability

To the fullest extent the law allows, Petri Wai is not liable for a provider’s acts or omissions; for the start, quality, delay, or outcome of counseling; for a worsening of a mental or physical condition; for a crisis or act of self-harm; for a failure to reach you or emergency services; or for a third-party video, email, or payment service.

To the fullest extent the law allows, Petri Wai is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, privacy, or goodwill, even if advised of the possibility.

To the fullest extent the law allows, Petri Wai’s total liability for all platform claims by you in a dispute will not exceed the greater of (a) one hundred U.S. dollars (US$100) or (b) the technology-service fees you paid to Petri Wai, not to a provider, in the three months before the claim arose. Professional fees for counseling are not technology-service fees and do not increase this cap.

These limits do not apply to liability that cannot legally be limited, including liability for Petri Wai’s fraud or willful misconduct, or for death or personal injury caused by Petri Wai’s own negligence where a limit would be void. They do not limit non-waivable privacy rights.

15. Your responsibility for misuse

You will indemnify and hold harmless Petri Wai from third-party claims, and reasonable legal costs, arising out of your unlawful use of the site, a recording made without consent, information you submit that you had no right to share, or your breach of these terms.

This indemnity does not require you to indemnify Petri Wai for your own injury from counseling, and it does not shift a provider’s clinical responsibility onto you.

16. Changes, suspension, and survival

Petri Wai may change these terms by posting a new version with a new date. The version in effect when you submit a booking request applies to that request. Continued use of the site after a new date applies the new terms to later use. If a change is required by law, it applies when the law requires.

Petri Wai may suspend the site or any tool. Suspension is not abandonment of a client by a provider, and it does not transfer any clinical duty to Petri Wai.

Sections that by their nature should survive — including the role separation, disclaimers, liability limits, indemnity, and dispute terms — survive.

17. Disputes with the Platform Operator

Before filing a platform claim, you will email notices@innerbloommindandwellness.com with a short description and give 30 days for a response. This is not required where delay would waive a legal right or where you are reporting an imminent safety emergency to authorities.

Disputes that are only about the platform, between you and Petri Wai, are governed by the laws of the State of Illinois, excluding its conflict-of-law rules. This choice does not take away a protection that the law of your place of residence says a contract cannot waive, including non-waivable rights of a Philippine resident under the Data Privacy Act of 2012 (Republic Act No. 10173).

Venue for a United States action that is only about the platform is the state courts of Sangamon County, Illinois, or the United States District Court for the Central District of Illinois. You may also use a forum that a statute requires to remain available, including a complaint to the National Privacy Commission of the Philippines about personal data.

A dispute about counseling — including quality, outcome, fees for care, or confidentiality of a session — is between you and the provider. Petri Wai is not a proper party to that dispute. Nothing here requires arbitration, and nothing here waives a right to participate in a class action where such a waiver would be unenforceable.

If a law allows the parties to shorten a limitations period, a platform claim must be brought within one year after you knew or reasonably should have known of it. If a law does not allow that shortening, the legal period applies instead.

18. Other terms

These terms, the Privacy Notice, and the Client Acknowledgment you accept are the whole platform agreement between you and Petri Wai. They do not replace a provider’s own informed-consent or treatment agreement. If there is a conflict about clinical care, the provider’s clinical agreement controls as between you and the provider, and these terms still control as between you and Petri Wai.

If a provision is held unenforceable, it is modified to the minimum extent required, and the rest remains. A failure to enforce a provision is not a waiver. A waiver must be in writing from Petri Wai.

You may not assign these terms. Petri Wai may assign them to a successor that operates the software, without that assignment transferring any clinical practice.

No one except the parties to the particular agreement may enforce it. Headings are for convenience.

Electronic acceptance, including a checkbox and an email that records the acceptance, is valid to the extent recognized by the Illinois Uniform Electronic Transactions Act and the Philippine Electronic Commerce Act (Republic Act No. 8792).

19. Notices to the Platform Operator

Notices about the platform go to notices@innerbloommindandwellness.com. That address must be a mailbox of Petri Wai. It must not be a provider’s clinical inbox. Clinical questions go to the provider, not to that address.

The Platform Operator should confirm, before relying on these terms, the exact legal name that should appear here (individual name or a company such as a limited-liability company). If a company owns and operates the software, that company’s name replaces “Petri Wai” as the contracting party, and the individual remains only its representative. The contracting party is still not the clinician.